Store Policy & Information
If you wish to change or cancel your custom order, please make sure you notify Ainsley Fine Jewellery within 3 days of placing the order. They will do their best to accommodate the circumstances, though cannot provide a refund if the work has commenced.
If a refund if provided, please allow up to 14 days from the day of cancellation for your account to be credited.
Returns and Exchanges
At this stage, Ainsley Fine Jewellery does not offer returns or exchanges as each piece is custom-made at time of order. Because of this, we ask that you choose carefully. If the item is a surprise or a gift and requires resizing or minor adjustment, please contact Ainsley Fine Jewellery. Resizing above or below 1 standard size may incur an additional cost due to additional metal and/or labour.
If you are returning a piece for resizing, adjustment or repair, please ensure it is returned in suitable packaging (bubble wrap or, ideally, in the box it arrived in) so that it is adequately protected whilst in transit. Ainsley Fine Jewellery will not be responsible for items that arrive significantly damaged or broken. Please ensure you send your item via secure post (either registered mail or with added insurance) as Ainsley FIne Jewellery will not be liable for lost or stolen items dispatched by you. Returns must be made by Express Post (domestically) or registered Post (internationally). Ainsley Fine Jewellery will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than for faulty items).
Warranty and Repair
The jewellers at Ainsley Fine Jewellery stand behind their craftsmanship and pride themselves on the quality and time dedicated to each piece they create. Repairs will be assessed on a case-by-case basis and, in some instances, may incur a fee. Please keep in mind that jewellery and gemstones are delicate and should be handled carefully. Any breaking from mishandling or wear and tear in the course of normal use are not considered faults. Please see the Jewellery Care instructions on the website for further information on how to look after your jewellery. The team at Ainsley are committed to making their customers happy so please contact them as soon as possible if you experience any issues with your purchase.
Faults and Damages
If an item arrives to you faulty or broken, please notify Ainsley Fine Jewellery immediately and the item will be either repaired or replaced. If you purchased an item through a stockist, please visit the stockist the item was purchased from and follow their returns policy.
Taxes and Duties
Jewellery prices are shown in Australian dollars (AUD) and all online payments will be processed in Australian dollars. For those purchasing with a foreign currency, the amount billed to your credit card or debited from your bank account may differ to the price shown at the checkout due to currency conversion and any bank fees you may incur. Items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with the national laws of that country. As the buyer, you are responsible for all duties and taxes incurred.
Although no internet data transmission can be guaranteed to be 100% secure, Ainsley takes all possible steps to protect personal information. The ecommerce provider maintains strict administrative, technical, and physical procedures to protect information stored on their servers. Please note that www.ainsleyjewellery.com.au does not store any credit card details for purchases made through this or any other website. Access to www.ainsleyjewellery.com.au is via HTTPS which uses industry-standard Transport Layer Security/Secure Sockets Layer (TLS/SSL) to encrypt all data sent to and from their servers.
In the absence of negligence on the part of Ainsley Fine Jewellery, they cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
Ainsley's priority is to protect your personal information. Ainsley Fine Jewellery only gathers information that is necessary for fulfilling your order and keeping you up to date on new arrivals or special promotions if you so desire. Your privacy is important to us and your information will not be provided to any third party or outside organisation.
Every care and duty within their power is taken to ensure this site is secure and an effort is made to use all available technology to that end. Therefore, Ainsley Fine Jewellery cannot be held responsible for any loss suffered because of unauthorised access to this site.
More information about Australian privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au
Ainsley Fine Jewellery takes all possible steps to ensure the accuracy of the information included on this site. However, the site may contain inaccuracies and errors. Ainsley Fine Jewellery shall not be liable or responsible for any loss or damage caused by or arising from any user's reliance on information obtained from or through this site. It is your responsibility to evaluate the information and other content available from or through this site.
The information and materials contained on this site are subject to change at any time without prior or subsequent notice.
When you click on links on the website, they may direct you away from www.ainsleyjewellery.com.au. Ainsley FIne Jewellery does not take any responsibility for the content on these external sites and is not liable for any damages or injury caused by that content.
Information we collect
Ainsley Fine Jewellery collects personal data from website visitors who enquire, subscribe or use the online purchasing facility. Cookies are also used so that Ainsley can improve their service and enhance your online experience.
Ainsley Fine Jewellery will use the information you provide to communicate with you about your enquiry or order. Ainsley will send you marketing information by email only if you grant us the permission to do so by giving the appropriate consent on our web site or when purchasing in person at the studio in Leura.
Is Your Information Shared With Others?
Ainsley Fine Jewellery does not sell, rent or disclose our clients' names, addresses, email addresses or other personal information to any third parties unless required to do so by law or in connection with a legal claim or proceeding.
Accuracy & Retention
You are entitled to request access to and correction of all personal data you provide or to remove your name from the Ainsley Fine Jewellery marketing list at any time by contacting Ainsley Fine Jewellery via email at email@example.com.